Faq

Frequently asked questions on how to purchase and book.

How does Spa Chez Vous work?

Spa Chez Vous is an online platform dedicated to services such as massage, yoga, fitness, hairstyle and make-up. You can make bookings for 7 days a week, from 6 am to 11 pm according to your personal and professional commitments.

Certified professionals will join you at home, at work or during your vacation. The specialist will be equipped with all the products and tools necessary to perform the service.

You choose the place, we’ll take care of the rest!

How much do the services cost? What is the starting price?

The price of services starts at € 25.00.

Is it possible to cancel the booking?

It is possible to cancel the booking without incurring a penalty, by making the cancellation up to 24 hours before the appointment.

For cancellations made with less than 24 hours notice and up to 4 hours before the appointment, 50% of the service rate will be charged.

For cancellations that take place less than 4 hours before the appointment, full cost of the service will be charged.

If you don’t show up, you will be charged the full amount of the chosen service.

What are the payment methods?

Upon confirmation of the order, it will be possible to make a secure payment with Paypal or by any credit card linked to Maestro, MasterCard, Visa Electron, Visa, V-Pay circuits. Feel free to choose – we are flexible.

What are the security measures?

In the process of booking it will be necessary to fill in a self-certification form. The customer must certify that they have no Covid-19 symptoms, that they are not positive and that they have not come into contact with other people who showed Covid-19 symptoms or had a positive Coronavirus test.

The use of a face mask during treatment is mandatory in the presence of the professional. For safety reasons, a surgical mask is required. The environment in which the treatment is carried out will have to be adequately clean, ventilated and sanitized.

In the event of other people’s presence inside the premises, they must not come into contact with the professional in any way.

If the customer fails to comply with the mandatory practices the specialist is authorized not to provide the service. In this case, the price for the treatment will still be charged to the customer.

Would you like to ask us another question?